Accountable Versus Responsible

In any value exchange between two people, each is responsible for his or her own actions, and for agreeing that he or she can be held accountable by the other. Sadly, this is often misunderstood. Read...

Management by Surprise

A complex system benefits from not following the same practices over and over again. By enduring a little bit of stress and continuously adapting to variability in the environment, the system learns to become fitter and healthier. Read...

Stories of Mismanagement

Mismanagement is like Miss World, Miss Earth, and Miss Universe. It raises eyebrows, makes few people happy, and is best judged with examples. Read...